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Abstract
Assertiveness is a term used to describe behaviors that a person can
use to stand up for him self and his rights without violating the rights of
others. (Sullivan &Decker, 1999). Conflict is defined as clash that occur
when one balance among feelings ,thoughts ,values ,needs ,priorities
,desires and behaviors is threatens ,these disturbance result in
incompatible behavior that interfere with goal attainment (Robbins ,
2000)Nursing productivity is defined as converting resources into
products and services efficiency, effectively and with optimum utilization
of human capital and physical resource for the benefits of society, the
economy and the environment. (James, 2004). The aim of the present
study is to explore the effect of assertiveness and conflict resolution skills
utilized on nursing care productivity in different health care sectors at
Menofyia Governorate. Therefore, descriptive, quesi-expermental
research design was used in the conduction of the present study. The
present study was conducted in three health care sectors at Shebin El-
Kom, Menoufiya governorate Egypt. Namely, Menoufiya University
Hospital, Shebin El-kom Teaching Hospital, and El Helal Hospital. Three
different tools were used in this study namely: 1-Assertiveness
questionnaire 2-Conflict resolution inventory and 3-Professional
productivity checklist, to collect the data from 140 staff nurses, and 30
nurse managers (12 male nurses and 158 female nurses). In addition a
questionnaire format was used to collect the socio-demographics
characteristics of the study subjects. The main findings of the present
study revealed that: (1) a majority of staff nurses at university hospital
,Shibin El kom teaching hospital and El -helal hospital had high
assertiveness degree The higher percentage of staff nurses have moderate
conflict resolution skills.(2) There was Statistically significant between