الفهرس 
Aim of the WorkOnly 14 pages are availabe for public view
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Abstract
Quality in healthcare is often defined as providing client-centered services and meeting clients’ needs. An important dimension of quality is customer satisfaction. Quality improvement is about ensuring that the focus is on improving, not just maintaining services. It involves a focus on the safety, effectiveness, efficiency, acceptability, accessibility and appropriateness of services for consumers who might be patients, parents or other healthcare professionals. The notion of quality and patient satisfaction are of special importance in chronic lifelong diseases such as diabetes as such conditions require continuing medical care and ongoing patient self-management education and support to prevent acute complications and to reduce the risk of long-term complications.
This study aim was to improve diabetic care and patient satisfaction through implementation of a continuous quality improvement program in Abu khalifa family practice center. It was hypothesized that the implementation of the CQI intervention program will lead to a statistically significant increase in the rates of utilization of diabetic services in the center, and in patients’ satisfaction rates in the center.