الفهرس 
IntroductionOnly 14 pages are availabe for public view
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Abstract
Quality in healthcare is often as providing client-centered services & meeting clients’ needs. An important dimension of quality is customer satisfaction. Quality improvement is about ensuring that the focus is on improving, not just maintaining services. It involves a focus on the safety, effectiveness, efficiency, acceptability, accessibility & appropriateness of services for consumers who might be patients, parents, other healthcare professionals, or the hospital.
The notion of quality & patient satisfaction are of special importance in chronic lifelong diseases such as diabetes as such conditions require continuing medical care & ongoing patient self-management education & support to prevent acute complications & to reduce the risk of long-term complication.