الفهرس 
IntroductionOnly 14 pages are availabe for public view
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Abstract
1- Evaluating the work environment in five star hotels in Cairo, especially at front
office department through a questionnaire designed to measure the front office employees
opinions about ( hotel management - supervisors dealing –computer system used at the
hotel- daily work hours – salaries and wages – staff cafeteria meals and cleanliness –
work relations among workmates - emergency policy at the hotel – shift routing policy -
staff transportation service – health and social assurance system - leaves and vacations
policy – promotion policy- appreciating special conditions - water closets cleanliness and
supplies - uniform used – training programs)
2- Evaluating the guest services in the five star hotels especially which offered from
front office department through a questionnaire designed to measure the opinion of
guests about ( ease of reservation – speed of check in
luggage handling – front office staff grooming and hygiene – handling problems and guest
complains – providing information and alternative services – message and telexes services
– wake up calls services – handling safe deposit box - keys handling – newspapers and
magazines services - welcoming with smile and respect - air port pick up servicedoorman
and elevator service - shuttle bus service - concierge service - telephone
operator and communication service –guest relation service – accounting and bills
accuracy )
3- Assigning the relationship between the front office staff satisfaction and guest
satisfaction.