الفهرس 
الإطار النظري للدراسةيوجد فقط 14 صفحة متاحة للعرض العام
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المستخلص
1: The Study Problem:
The study problem can be represented by the following
questions:-
1- What is the effect of implementing the electronic management
on achieving satisfaction for employees that are working in the
studying organization?
2- What is the level of implementing the electronic management
practices in the studying organization?
3- What is the effect of implementing the electronic management
on achieving satisfaction for customers, given the different
social assurance rules that are found in the studying
organization?
2: The Study Goals:
1- Define the effect of the electronic management on the National
Organization for Social Insurance, place of research, on
employed satisfaction for employees.
2- Define the effect of implementing the electronic management on
achieving employed satisfaction for employees that are working
in the studying organization.
3- Define the effect of implementing the electronic management on
achieving satisfaction for customers with the existence of
different social insurance rules in the studying organization.
3: The Study Importance:
The importance of this study comes from the trial of knowing
the factors that help in increasing the level of the quality of service
and customer satisfaction about this service. In addition, putting
training programs for employees working in social insurance offices
in order to succeed the role of the electronic management. On the
other hand, using the traditional technique for achieving different
tasks, which are required from social insurance employees, in the
conventional work system may differ from that in electronic
management system. This difference, between the traditional and
electronic management systems, comes from the perspectives of direct
communication with customers, special capabilities for employees
working inside the office, as well as employees working outside the
office, in order for them to be able to deal with different customers
categories and companies’ owners. In addition, consuming much time
and efforts for achieving the required quality level and preparing
social insurance offices with required equipments to start the stage of
fully implementation of electronic management system. Another
importance of the study is knowing the role of the electronic
management in achieving employed satisfaction for workers, just in
case there is any problem that may lead to decrease the morale of
workers and hence effect on their achievement in work.
The importance of this study can be summarized in some
points as follows:
1- Scientific Importance
1/1- The electronic management is considered one of the important
recent issues that is resulted from the information and
communication technology. Therefore, it is important to care
about the information technology’s applications and their
related problems.
2/1- The rare of researches and scientific studies that present the
electronic management and social insurance sectors.
3/1- The shortage of the studies that present and join the electronic
management, employee’s satisfaction, service quality, and
customer’s satisfaction. In addition, there is no implementation
of those kind of studies inside the ministry of social insurance
in the national organization of social insurance, department of
workers under governmental and business sectors.
2- Practical Importance
Define the effect of implementing the electronic management on
the quality of services that are presented to customers in the studying
organization
1/2- Focus on the importance of customers’ satisfaction for studying
organization services, where number of customers reach
(7,587,437)
2/2- The level of quality of services presented in the offices of
social insurance decreases, and hence, it is important to make
the researches and analysis for the reasons of that reduction
and finding the solutions.
3/2- Try to know the role of the electronic management in
achieving employed satisfaction for workers, which will effect
on customer satisfaction.
4/2- The shortage of scientific researches that present this topic,
which is the joint between implementing the electronic
management with employed satisfaction and service quality
with customer satisfaction.
4- The Study Assumptions: ( The Zero Assumption)
1- There is no morale statistical relation between implementing the
electronic management practices, for social insurance services
quality, and satisfaction of the employees that work in the
studying organization.
2- There is no morale statistical relation between implementing the
electronic management practices, for the performance of social
insurance services, and customer satisfaction inside the
studying organization.
3- There is no morale statistical differences between understanding
of both workers, inside the studying organization, and
customers, for same services of implementing the electronic
management practices of social insurance services performance.
5- The Study Variables
1- First Assumption:-
Independent Variable: (the electronic management practices)
Dependent Variable: (workers’ satisfaction)
2- Second Assumption:-
Independent Variable:- ( Electronic management practices )
Dependent Variable:- ( customers’ satisfaction)
3- Third Assumption
Independent Variable:- ( Understanding of both workers inside
studying organization and customers )
Dependent Variable:- ( Social insurance services performance)
6-: Research Strategy
This study will depend on the descriptive research strategy by
defining the research problem and then collecting data [ initial
and secondary]
The initial data [ will be collected for the first time from the
square by filling a survey list]
The secondary data [ will be collected by collecting data that is
published and presented previously either in books, references,
or periodicals and scientific theses. In addition, collecting data
that is found in reports and data that is found in the studying
organization and specialized organizations, such as the
electronic websites and the Central Agency for Public
Mobilization and statistics.]
The validity of the assumptions is tested by using statistical
tools for analysis in order to reach the accurate results and
recommendations.
The study will be divided into:
A- Theoretical Study
B- Practical Study
7- The Study ( research) limits
1- This research is limited on workers inside the national
organization for social insurance, department of workers under
governmental and business sections, and those have social
insurance numbers and follow the obligated rules related to social
insurance as follows:
- Rule number 79 for year 1975.
- Rule number 112 for year 1978.
- Rule number 108 for year 1976.
2- The research is limited on Cairo city.