الفهرس 
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Abstract
This study aims to assess the quality of hotel services provided to customers in a sample of university guest houses. To achieve this aim a self administrated questionnaire was developed and directed to a random sample of customers in the investigated guest houses to recognize their perceptions towards hospitality services provided and identify the problems that may face them during their stay in the property. The results of field study indicated that there was a negative perception towards investigated attributes specially that related to food and beverage service, accommodation and rooms facilities in all investigated universities. Based upon both the literature reviewed and the field study findings, the following recommendations could be suggested : Establishing an administrative unit in the university guest house controlling the quality operation and tracing customers’ satisfaction Rooms for handicapped customers equipped with their requirements should be available. Diversity of meals provided to customers is required. Personal hygiene of food handlers should be considered to prevent the risk of food contamination.