الفهرس 
Chapter One : IntroductionOnly 14 pages are availabe for public view
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Abstract
Information and communication technologies (ICTs) are, without doubt, enormously powerful tools for development. They create jobs, transform education, health care, commerce, politics and more. They can help in the delivery of humanitarian assistance and even contribute to peace and security. One of the most pressing challenges in the new century is to harness this extraordinary force, spread it throughout the world, and make its benefits accessible and meaningful for all humanity, in particular the poor (Annan, 2001).
The information revolution is expected to have beneficial impacts on economies and societies worldwide .It is further expected to stimulate economic growth, productivity, provide new job opportunities and chances as well as offering social benefits that can potentially develop through an information society. The basis of this information revolution centers around technological advancements and at the forefront of this revolution is the explosive growth of computer networks; in particular the internet, cellular phones and fixed-line industries (Hamdy, 2004).
ICT is continuously representing more value-added to individuals and organizations than a simple communication device (Kamel and Farid, 2007). Telecommunications play a key role among backbone services because they affect efficiency and growth across a wide range of user industries. The quality and price of telecommunication services do not only affect business costs, but also affect the capacity of firms to network and compete in foreign and domestic markets. Good quality and low cost of leased lines and backbone networks also facilitates internet penetration and the spread of information technology (IT) application in businesses that spur productive efficiency. More over, services are intertwined. Efficiency in transport and finance, key services that facilitate trade, depends on IT, and thus on the performance of ICT sector (Rossotto, Sekkat and Varoudakis, 2003).