الفهرس 
The research frame workOnly 14 pages are availabe for public view
 |  | from | 88 |  |  |
| | | from | 88 | | |
Abstract
The study aimed to identifying Knowledge Management strategy and its Effect on Firm Performance for Egyptian banks. In order to achieve the objectives of the study, two studies groups were selected 20 of Egyptian bank, The first was contain 3 banks, included the government banks, And the second groups was looking for 17 of private sector banks, within the scope of the capital and the main centers only. In order to arrive the results that will shown the ability to prove the validity of the hypotheses of the study or not,we use the measurement that was done using statistical tools within the variables of the study, The study used the following factors to assist in achieving the objectives of the study, organizational learning and organizational capabilities
The research results:
1. Knowledge management strategy significantly and positively contribute to overall performance of the commercial banks which is a combination of operational excellence, customer intimation and financial achievements.
2. Mediating variables business process capability and organizational learning has also demonstrated positive and significant relationship with overall performance of the commercial banks.
3. The effect of KM strategy on performance is mediated by business process capability and organizational learning.
4. The positive relationship between KM strategy, business process capability and organizational learning.
The research recommendations
1. Knowledge is needed by the commercial banks in making decisions and policies that provide guidance to frontline employees in serving bank customers and guidance to managers in assessing the establishing customer satisfaction. With regard to learning from failure, KM uses complaints as learning in stances and improving opportunities.
2. KM strategy provides positive paybacks in terms of improved bank’s performance and thus brings out more benefits to organization by investing on KM.
3. The bank process capabilities should help to implement effective bank strategy enabling to alignment knowledge resources that terns to superior bank’s performance.
4. The commercial banks should concentrate and interest with the process of organizational learning, as it may work as capability of organization to process the knowledge, flaring the understanding of organization, help in creating knowledge for use and then manage and facilitator of knowledge.