الفهرس 
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Abstract
Total quality management system (TQMS) is more than just a set of tools and techniques that it also requires a great attention to the performance of the companies involved to be a TQM. The relationship between a companies’ performance and its ability to implement a TQM technique is a long-term effort. Numerous manufacturing organizations while actualizing TQMS, they just stress on TQM apparatuses and procedures. They didn’t give more consideration regarding the human element and a decent association with providers or more particular they neglected to construct the right quality framework. Consequently, these organizations couldn’t acquire the full advantages of TQMS usage, and truth be told, they are experiencing issues managing the achievement accomplished.
This study investigates the TQMS critical success factors (CSFs) framework for successful implementation of TQMS methodologies. This framework helps companies to assess their performance and adopt TQMS criteria to recognize the full benefit from implementation TQM methodology. The method used for the research study is the questionnaire method using a TQMS and performance indicators questionnaire. The questionnaire has been designed by the researchers who are associated with the principles important to the implementation strategy.
The conclusion from this study indicates that the developed questionnaire is valid to assess the companies’ TQMS that positively affects companies’ performance of the manufacturing companies and successfully defined the areas of strengths and weaknesses in these companies.
Key words: ISO 9000 certification – TQM – Critical success factors (CSFs) – TQMS assessment – Key Performance Indicators (KPIs) assessment.