الفهرس 
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Abstract
The present study aimed to assess hospital services quality and its relation with patient’s trust and satisfaction.
Subjects and Methods
Descriptive correlational research design was utilized for the current study. The study was carried out in a selected distracted hospital in Minia Governorate. With bed capacity 220 beds, which includes the following departments:
• General medical department: with bed capacity 25 beds.
• General surgical department: with bed capacity 20 beds.
• Obstetric department: with bed capacity 20 beds.
• A convenience sample of all available patients in a selected distracted hospital in Minia Governorate was utilized in the current study, during the period of two months to collect the data with total number (n= 100), The result revealed the following findings:
• It was found that, half of the sample ranged between 21-40 years, 58% of the subjects were females, 42% were graduated from secondary school and two thirds of them were married and from surgical department.
• It also found that, 58% of patients assessed the service quality as a moderate service , 24% of them assessed the service quality as bad service and only 18% of them assessed the service quality as good service
• The highest percent (57%) of the studied patients had a moderate trust, (24%) had a low trust, while (18%) of them had a high trust.
• Slightly more than half (52%) of studied patients were dissatisfied, while (48%) of them studied patients were satisfied.
• It was observed that, the highest total mean score for service quality, patient trust and satisfaction was among post graduate in all three variables and in obstetric department, this can be explained by better-educated patient their mind was opened, able to judge on quality of service.
• There were statistically significant differences between service quality, patient trust and level of education while there were statistically significant relation between patient satisfaction and patient age.
• There is a highly significant strongly positive correlation between service quality and patient trust (r=0.736), while fairly positive correlation between service quality and patient satisfaction (r=0.53).
Conclusion
• It was found that, half of the sample ranged between 21-40 years, 58% of the subjects were females, 42% were graduated from secondary school and two thirds of them were married and from surgical department.
• The highest percent (58%) of studied patients evaluated the service quality as moderate service, (24%) of them evaluated as low service while (18%) of them evaluated as high service.
• The highest percent (57%) of the studied patients had a moderate trust, (24%) had a low trust, while (18%) of them had a high trust.
• Slightly than half (52%) of studied patients were dissatisfied with the service quality, while (48%) of them studied patients were satisfied.