الفهرس 
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Abstract
Change management has crucial importance in the project management field. Changes in the construction field can be consolidated directly or converted to a full process project claim. A lot of theories and area of concerns spotted claims consolidation methods and techniques to seek best practices to solve such problems between all construction project stakeholders. It is not easy to completely prohibit claims from arising in the construction project, but as the technology developing rapidly; it became easier to face arising claims with a fully documented project, as the good documentation is a fundamental requirement in a successful claim. Due to project complexity increasing and project cost rising, it is essential for companies to succeed in managing their project’s budget and schedule. According to Oracle, 90% of projects overrun their assigned budget, which leads to a high percentage of failed projects in the construction field. Hence, a lot of software appeared to help claimers to manage their claims in the best effective way to reduce the time consumed in the hard preparation which needs a lot of effort and resources to be completed. In another way, the new software maintains focusing on how to win the claim not how documents prepared to go through a claim. One of this software is Oracle Primavera Contract Management (PCM) which is a web-based program includes many features such as document management, cost control, field monitoring, and time management. In addition to that, it decreases time schedule delays which provide visibility in the contract performance by providing a central repository for data on the turnaround time on a given process. Reporting this data provides the project managers with a useful metric of average contractor performance and work process and helps to identify which contractor needs extra attention or should be avoided in future projects. This thesis aims to identify the method of using the PCM program and Primavera P6 to prepare the claims in a short time with less effort to produce fully documented claims. In addition to that, it illustrates how users able to make delay analysis using new developed delay analysis software. This new software has been developed using visual basic programing, this software will help in applying delay analysis calculations using several delay analysis techniques in order to support the issue of allocating delays responsibility on each part in the project. This thesis also investigates the PCM effectiveness in managing claim documentation and simplify the delay analysis process by using the new developed software. Finally, improvement in project progress can be achieved by applying PCM to generally enhance company performance and specifically during facing claims. And with the help of other tools, such as the new developed delay analysis software, calculating delays responsibility becomes easier.