الفهرس 
IntroductionOnly 14 pages are availabe for public view
 |  | from | 208 |  |  |
| | | from | 208 | | |
Abstract
This study aims to evaluate the services quality provided by Egypt Air Tourism & Duty Free and its effect on the customers satisfaction . To this end, the study used a descriptive-analytical methodology approach using e-survey tool.
2. Problem of the study
The problem of the study lies in the limited studies that link between services quality and customer satisfaction. This led to the important of studying the SQ and its dimantions (Tangibility, Reliability, Responsiveness, Assurance and Empathy).
As well as the difficulty of determining the reality of services quality and customer expectations. Regarding the development of the service quality Egypt Air Tourism & Duty Free in light of global changes.
3. Importance of the study
The importance of the study in revealling the main points of the SQ dimintions which must be taken into consideration in the future to keep up with the future development, so that it is easy for Egypt Air Tourism & Duty Free to understaning customers needs to provid great experiences and high- quality of service.
In addition to evaluating the current statue of SQ and obstacles which may face the customers in in Egypt Air Tourism Duty free to achieve the customer satisfaction. As well as the study reached a number of results for the current status of services quality and customer satisfaction for the company , moreover studies provide some recommendations to overcome these obstacles that Customer faced.
4. Aim and objective of the study
This study seeks to identify the extent of customer satisfaction with the quality of services provided by Egypt Air Tourism & Duty Free.
Main Aim
The main aim of this study is Measuring the services quality that provided by Egypt Air Tourism & Duty Free and its impact on customer satisfaction.
In order to attain the preceding aim, the following objectives were identified:
1. Measuring of service quality, and their evaluation models.
2. Determining ways to measure customer loyalty and satisfaction.
3. Introducing degree of customers satisfaction towards the services that provided by Egypt Air Tourism & Duty Free.
4. Introducing the relationship between the quality of services and customer satisfaction about services.
5. Determining SQdimensions that influenced customer satisfaction.
6. Reaching some results and suggestions that could contribute to the development of quality of service in Egypt Air Tourism & Duty Free.