الفهرس 
العنوانOnly 14 pages are availabe for public view
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Abstract
Introduction
Now, many construction projects suffer from contractual claims and related disputes, which hinder these projects and affect their delivery at the planned cost and time. Since the proving and settlement of claims is not easy, and takes a lot of time and efforts, it was necessary to present a decision support system to handle claim management by using advanced decision support concept that enhance decision making to clarify claim causes and its impact on project completion, more than, provide a huge data base presenting extensive study for claim , to help project managers,claimant, and arbitrators reaching a fair solution and analyze the Impact of these factors in line with recommended modalities to help mitigate these risk factors, Therefore, there is a need for such research, which deals with the stages of managing claims and highlighting the most important factors affecting these stages, which makes it a systematic framework , practical guide to the process of managing the claim , and a distinct tool to support decision-making in the construction sector claims.This research has been arranged on six chapters as detailed below.
Section I
The first section is an introduction to the research and its objectives, as well as the problem of research, and the importance of research with economic and engineering considerations, also, a brief description of the methodology of research and arranges these sections.
Section II
An overview of previous studies and a tool that helps construction workers, especially claimants, to identify issues related to claims management processes, and shed light on The following topics :( Claim definitions, claims arising from change, contract change management, extension claims, compensation claims, avoidance of claims and key areas of claim management, which include (claims identifications , claims documentation , claims quantifications , claims presentation ,claims negotiation and claims resolution )) .
Section III
In this chapter, the methodology, the research steps, methods of data collection and the design of the questionnaire, were explained, as well as, a final list of the factors affecting the construction projects’ claims was completed. They are 108 factors divided in to two main axes, The first axis is (claim planning) includes two sub-processes (claim reasons &claims avoidance / mitigation factors), while the second (problems related to the stages of claim management ) includes six processes groups as per discussed in sectione II, also discussed the appropriate sample size, and display in detail all the statistical analysis testes used in the search.
Section IV
In this section, the results obtained from the respondents were analyzed and interpreted, helping the (SPSS.25) program. Starting with a descriptive analysis of the 104 respondents responding to this questionnaire, in terms of the years of experience, positions, the companies size, type of construction industry, and countries. Respondents evaluated these factors based on the Likert five-dimensional scale, in to two basis, the first on the basis of importance, and the second on the basis of frequency.
after examining the consistency, realiability and validity of the questionnaire, the data collected from the respondents were analyzed by calculating both the relative importance index (RII), and the relative frequency index (FI) for each factor. The factors were then ranked according to frequancy adjusted importance index (FAII) is equal to RII multiplied by FI, then were classified into five levels of importance (very high, high, moderate, low, very low),where the factors were classified on two main axes.
Axis 1: all the questionnaire factors (108 factors), regardless of their subgroups, were ranked and categorized , The most significant factors were determined related to the whole factors .
Axis 2: Each sub-group factors were ranked and categorized separately, The most significant factors for each sub-group were determined . A number of statistical tests were performed, such as (Pearson’s correlation, Spearman’s rank correlation, Mann–Whitney, Kruskal–Wallis Test)) to explore the correlation between significant factors and each other as well as their association with their subgroup factors, also, to conducte comparisons and examine the relationship between the different categories of experts.
Section V
In the same manner as in Chapter 4, the core factors were extracted, as well as comparisons between respondents’ results in both Egypt and Saudi Arabia.
Section VI
In this section ,The results were summarized and commented. The recommendations were proposed based on the research results, the main objectives achieved through embracing this approach in the management of claims. These objectives can be summarized as follows:
Goal 1:
Is to provide a system that supports decision-making for managing construction claims and helps claimants, arbitrators, project managers and engineers, following a careful approach to contract preparation, contract management, project documentation and prompt handling of claims, where appropriate. In both Egypt and Saudi Arabia by presenting the most important factors in the claims management process.
Goal 2:
exploring problems related to the groups of claim management processes, from the respondents’ point of view, by examining the segnificant factors, for all processes groups as discussed above.
Goal 3:
providing a support to claims management decision makers, by their different categories, , through, analyzing the findings and extracting the top five important factors for each group of respondents.
Goal 4:
comparing between the different factors influencing the claims management process in both Egypt and Saudi Arabia. This study is detailed in Chapter 5 , to reveal the differences in the work environment between the both countries.
Goal 5:
improving claims management processes. Based on the presentation of ideas and suggestions to understand and improve claims management, through the research recommindations together with the experts’ opinions on improving the claims management process.The respondents’ views were gathered as a part of the distributed questionnaire.
Future studies have been suggested considering what has been carried out in this study.