الفهرس 
الإطار العام للدراسة.يوجد فقط 14 صفحة متاحة للعرض العام
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المستخلص
master’s Degree Thesis summarythe objective of the research is to assess the degree of workers’ sense of organizational justice in the post office in Upper Cairo and to identify the extent of their perception of it and the extent of the impact of organizational justice on the quality of postal services. In addition to presenting suggestions that lead to improving the quality of postal services and recognizing the most significant obstacles faced by workers to their understanding of organizational justice and its impact on the quality of postal services, including providing a set of recommendations to help the Postal Authority recognize the problem of organizational justice and its impact on the quality of postal services.
The research group consists of the following:
1- The first group is the foreign community: Egyptian postal staff in Greater Cairo with higher qualifications are 1,787 individuals, 1,439 males and 348 females, and the researcher performed a basic random survey using data set tables, with a sample size of 322, 214 males and 108 females, and the questionnaire was circulated to them.
2- The second group is the client community: They are the people that deal with the offices and administrations of the Egyptian Post in Greater Cairo, and because it is a difficult population to list, a sample route was chosen by sample size tables of 284 individuals and divided into females and males with the same percentage of the work community to compare the opinions of staff and consumers on the efficiency of the service and distribute the report to them
The analysis is based on the following assumptions:
Hypothesis 1 (H1): There is a positive, statistically relevant impact on the efficiency of postal services on employees’ views of corporate justice in its different aspects (distributive justice, procedural justice and dealing with fairness).
Hypothesis 2 (H2): There are statistically important variations in staff perception of organizational justice based on demographic variables among employees (gender and age).
Hypothesis 3 (H3): There are statistically important variations in the extent of understanding of the quality of service by workers due to demographic factors (gender and age).
Hypothesis 4 (H4): There have been statistically important variations in the degree of customer understanding of the level of service due to the demographic factors of the workforce (gender and age).
Hypothesis 5 (H5): There are statistically important gaps between staff and clients in the extent of service quality control to accomplish the research objectives and to gather the evidence required to evaluate their hypotheses. The researcher made two questionnaires, one for staff and the other for customers.
The form consists of three main parts:
The first part: tests the extent to which organizational justice is applied in its dimensions.
The second part: tests the extent to which the standard of service dimensions are extended.
The third part: open questions for exchange of opinions and free expression, including the most important and obstacles to the application of organizational justice and quality of service, and the most important suggestions for the activation of the role of organizational justice and quality.
The findings of the study to test the hypotheses were as follows:
1- The perception of organizational justice by postal employees in its different aspects (distributive justice, procedural justice and dealing with fairness) has a positive and important influence on the efficiency of the postal service.
2- There are no statistically important variations in the degree of understanding of corporate justice among employees depending on demographic variables.
3- There are no statistically important variations in the degree of perception of the level of operation among workers dependent on demographic variables.
4- There are no statistically important variations in the degree of customer perception of service quality by demographic factors.
5- There are no statistically important variations in the extent of understanding of service efficiency between staff and customers.