الفهرس 
Relationship between cardiac catheterization patients’ expectations and their
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Abstract
Background: Health service quality has become important for customers when deciding on services; which are intangible and depends on their perceptions and expectations. Aim: Was to identify the relationship between cardiac catheterization patient’s expectations and their satisfaction with health service quality in selected hospitals. Design: A descriptive, correlational design was utilized to achieve the aim of the study. Setting :The study was conducted in the cardiac catheterization departments at El- Manial University hospital (ISO Non certified hospital) and the New El-Kasr Al-Ainy Teaching hospital (ISO certified), Egypt. Subjects: A convenient sample of one hundred forty seven patients from all the studied departments. Tools: A modified service quality (SERVQUAL) tool was utilized to collect the study data