الفهرس 
IntroductionOnly 14 pages are availabe for public view
 |  | from | 105 |  |  |
| | | from | 105 | | |
Abstract
Recently, the economic system has faced a several radical financial changes(RFC) which affected the construction industries. As a result of the instability, this led to an increase in the number of claims during implementation. Therefore, the
importance of studying the impact of (RFC) on management and settlement of claims has appeared. Also, the enhancement of an effective claim management system is
highly needed. Therefore, this research attempts to qualitative and quantitative analysis
of factors affecting the claim process. Qualitative analysis was performed by identifying and ranking the key factors influencing the management of claims for
construction projects. Depending on the literature review and expert interview, thirty
factors were determined and categorized into four major categories:1) human
framework 2) claim characteristics 3) organizational issues, and contractual issues.
The questionnaire survey was conducted to get the opinion of 133 participants,
including contract managers, claim experts, and project managers. The data was
analyzed statistically using (SPSS) software. Then, factors were ranked using the total
importance index (T.R.I.I). Based on the results, the routine of public authorities ranked
first. Whereas less-experienced parties come in the sconed of the overall rank. While
the third factor is economic uncertainty and increasing inflation rates. Quantitative
analysis of the factors influencing claims was performed using the fuzzy model. Thus,
the fuzzy model was developed to estimate the percentage of affected cost increase
resulting from the occurrence of critical factors. The model conducted a case study to
verify the validity of the model application. Depending on the study and examination
of the factors. This model conducted to provide a contract manager with a visually
makes decisions by estimating the impacted costs. Contribute to measuring the extent
of (RFC) damage to the claims process.
This model is characterized by ease of application and addressing the ambiguity
associated with the impact of factors arising from financial conditions. It also removes
ambiguity about the interrelationship of factors with each other.
Through this it is possible for the contract manager to develop an acceptable response
strategy to enhance the chance of successful claims settlement and reduce the potential
for disputes by avoiding or minimizing the impact of emerging factors.
Keywords: claim management, fuzzy logic, contract, Radical Financial Change. (RFC).