الفهرس 
Research FrameworkOnly 14 pages are availabe for public view
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Abstract
Purpose: This research aims to investigate the relationship between emotional exhaustion and service sabotage behaviour by examining the moderating role of ethical leadership, with a focus on category A travel agents in Egypt. In addition to exploring the differences in employees’ perceptions of emotional exhaustion, ethical leadership, and service sabotage behaviour according to demographic variables.
Methodology: The population of this research consists of all the frontline employees of the category (A) travel agents located in Cairo Governorate. The questionnaire was used as a tool for collecting data from the sample. The data were analysed and the proposed model was tested using Warp PLS-SEM.
Results: The results showed that emotional exhaustion is positively related to service sabotage behaviour. The results further revealed that ethical leadership (promotion-based ethical leadership and prevention-based ethical leadership) is negatively related to service sabotage behaviour. Furthermore, it is shown that promotion-based ethical leadership has a significant moderating impact on reducing the positive relationship between emotional exhaustion and service sabotage behaviour. However, prevention-based ethical leadership has no significant moderation impact. Moreover, this research clarifies the critical role of various demographic characteristics of travel agent employees that affect their perception of emotional exhaustion, the ethical conduct of their leaders, and their willingness to engage in service sabotage behaviour.
Practical implications: In light of the results, this research presented a set of recommendations that could help managers to reduce service sabotage behaviour among their followers. This research also introduce some suggestions for future research.