Search In this Thesis
   Search In this Thesis  
العنوان
The effect of relationship marketing on brand advocacy :
المؤلف
Awwad, Aseel Arafat Mohammad.
هيئة الاعداد
باحث / اسيل عرفات محمد عواد
مشرف / عبدالعزيز على حسن
مشرف / احمد محمد محمود السيد
مشرف / سعد عبدالحميد مطاوع
مشرف / مها مصباح عبدالرازق
الموضوع
Relationship marketing. Marketing channels.
تاريخ النشر
2024.
عدد الصفحات
online resource (132 pages) :
اللغة
الإنجليزية
الدرجة
ماجستير
التخصص
الأعمال والإدارة والمحاسبة
تاريخ الإجازة
1/1/2024
مكان الإجازة
جامعة المنصورة - كلية التجارة - قسم إدارة الأعمال
الفهرس
Only 14 pages are availabe for public view

from 132

from 132

Abstract

This study aims to explain how brand psychological ownership plays a mediator role in the relationship between relationship marketing and brand advocacy for mobile network companies in Palestine (Jawwal, Ooredoo). The research used a deductive approach and employed quantitative analysis as the primary research methodology. A total of 402 valid responses were collected through a questionnaire generated with Google Forms, with a response rate of 93%. Structural equation modeling was then used to test the proposed hypotheses. The gathered data was analyzed using SPSS (V. 26) and AMOS (V. 23) to examine the causal relationships among the research variables.The findings indicate that trust and conflict handling positively affect brand advocacy. Also, commitment and conflict handling have a positive effect on the dimensions of brand psychological ownership. Furthermore, Responsibility for maintaining brand image and brand value effectiveness has a positive effect on brand advocacy. The Results also showed that brand psychological ownership acts as a mediator in the relationship between relationship marketing and brand advocacy. Moreover, the research showed no significant demographic differences in respondents’ opinions, except for differences related to education level and age.