الفهرس 
CHAPTER 1: INTRODUCTIONOnly 14 pages are availabe for public view
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Abstract
This research aims to analyse the direct and indirect effects of human capital, social capitaland customer capital on the different types of innovations via organisational capital in theservice sector. It also examines the interaction among the different types of innovationsincluding product, process and organisational innovations and tests the role of human capital, social capital and customer capital in supporting organisational capital. This researchemploys the first stage of Actor Network Theory named problematisation to justify theresearch model. This study adopts a positivism philosophy, a deduction approach and aquantitative method as the research methodology. Hence, a questionnaire was used to gatherdata from 198 managers in the Egyptian banks (54% response rate). Structural EquationModelling by Partial Least Square (warp PLS 3.0) was applied to test the researchhypotheses. The research findings indicate that product, process and organisational innovation are positively associated with organisational capital. It is found that social capital and humancapital have direct and indirect positive effects on both product and organisational innovationvia organisational capital. It appears that social capital and human capital do not have a directinfluence on process innovation whereas organisational capital fully mediates the relationshipbetween social capital, human capital and process innovation. The study explores the directand indirect positive effects of customer capital on three types of innovation throughorganisational capital. Additionally, organisational innovation has a positive relation withprocess and product innovation, which is significantly associated with process innovation. This study suggests that they should viewintellectual capital as a catalyst for the different types of innovations. For example, banksshould maintain and promote social connections amongst their employees to supportinnovation and to foster the cohesion of informal organization.