الفهرس 
AcknowledgmentsOnly 14 pages are availabe for public view
 |  | from | 176 |  |  |
| | | from | 176 | | |
Abstract
The stewarding department plays an important role in the food production cycle, it is the third part of this cycle which includes kitchen and food service, stewarding department is responsible for cleanness of the kitchen area and all kitchen and restaurants’ equipments and tools and make it ready to use either for food production like all kitchen equipments or for food and beverage service like the china, glass, and silver ware. Also it is responsible for the stores of the food and beverage tools and equipments. Therefore, the present study was designed to studying employees turnover in stewarding department in five star hotels and to provide recommendations and solutions to reduce the employees turn over in stewarding department by identifying the reasons that push the employees in the stewarding department leave their jobs and how to keep them. A field survey was conducted to deal with and to mange employees in the stewarding department. The research was conducted on a sample of five hotels. The study depends on the following three methodology tools for collecting data: [1] Self-administered questionnaire: [2] Personal interviews with human resources managers: [3] Personal interviews with chief stewards: The obtained data and results from the fore mentioned methods (questionnaire form and personal interviews) were tabulated and illustrated. The obtained results showed that a number of recommendations could be suggested for identifying the reasons of employees’ turnover in the stewarding department and how to reduce it, these recommendations are summarized as follows: Increase the salaries of the job to encourage employees to join and stay in the job. Provide the stewarding department with the tools and equipments with high technologies to save time and effort. Increase the awareness sessions that concentrate on the importance of the stewarding department especially with the kitchen and service staff.